↩️ Return & Refund Policy
Returns
At ShopAllPawsOnDeck, we want you to be completely satisfied with your purchase.
If you are not satisfied with your order, you may request a return within 14 days of receiving your item.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened pet treats or food
- Used pet products
- Personalized or custom-made items
- Gift cards
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that original shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Email us at:
Please include:
- Your order number
- A description of the issue
- Photos of the item and packaging
We will work quickly to resolve the problem.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was sent
- The item is defective
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Thank you for shopping with ShopAllPawsOnDeck!
ShopAllPawsOnDeck™
Premium Products for Pets & The People Who Love Them. 🐾